Contact Us & Customer Service

Mailing Address

Head Office

100 S. Saunders Road,

Suite 150

Lake Forest, Illinois

60045

General Inquires / Order Desk

Office Hours: 9 a.m. to 5 p.m. Eastern Time

Monday through Friday excluding holidays

E-mail: info@biopods.com

Order Desk Phone

From continental North America Toll Free: 1-866-802-2276

International: 00-1-905-428-4658

Warehouse (address for returns)

1920 Clements Rd.,

Pickering, Ontario,

Canada, L1W 3V6

Warehouse Phone

From continental North America Toll Free: 1-866-802-2276

International: 00-1-905-428-4658

Shipping

All orders are shipped the same or next business day that they are received from our warehouse in Pickering, Ontario, Canada and are sent via Expedited Post unless another shipping option is selected. Orders shipped by Expedited Post should arrive within 7 business days, depending on proximity to urban centers. Orders shipped by Express Post should arrive within 5 business days, depending on proximity to urban centers. Orders shipped by UPS Express or FedEx should arrive within 2 business days.

Our Guarantee

Your satisfaction with our products is our top priority. We offer a RISK FREE 60 Day Money Back Guarantee on any Biopods products purchased from the Biopods.com website.

Returning an Item

Returns must be post-marked within 60 days of purchase. You must call our toll free number for a Return Authorization Number (RA Number) before mailing your return. The RA number must be written legibly on the outside of the package.

Parcels received without RA Numbers may be subject to a processing delay or may be returned to sender.

Include your return address on the outside of the package. We recommend that you obtain a tracking number to protect your investment in the event of loss or misdirection.

Refunds will be issued upon receipt, less original shipping and handling charges and related taxes.

Terms and Conditions

Ordering

When placing an order, you agree that all the information you have provided is accurate and complete. You will receive an email confirming receipt of your order and an Order ID: this email is confirmation only and does not constitute acceptance of your order.

By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer, at our discretion. If we cannot accept your order, we will contact you by email and refund any amount already paid to us. We will always make every effort to supply you with the products listed in your order confirmation.

Order FAQs

Canadian Orders

HST and GST are are applied to all Canadian orders.

U.S. Orders

Illinois state sales taxes are applied to all Illinois orders.

Lost or Damaged Orders

If your Order fails to arrive, arrives damaged, or is incomplete, please email orders@biopods.com or call our toll free number: 1-866-802-2276

Store Currency

We only accept U.S. dollars. Refunds are processed in the same currency as the original sales transaction.

 

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