Our Satisfaction Guarantee

Your satisfaction with our products is our top priority. If, for any reason, you are not satisfied with your purchase, you may return or exchange your item(s) with proof of purchase within 60 days of receiving your order.

Guaranteed to Put a Smile on Your Face

We want you to be happy with what your BioPods do for you. Use them up to 60 days, and if, within that time, you are not completely satisfied, return them for your money back. We ask only that you share with us why they haven’t worked for you. In many cases, a simple change to more flexible footwear or complementary therapy to address historic issues may be the missing piece in your quest to fix the cause of your foot-related problems.

And, because BioPods work differently than conventional insoles, you can rest assured that they will work for you regardless of your foot-related problem.

Purchases From Our Website or by Mail Order:

We do not accept returns without a Return Authorization Number.
If you would like to exchange or return a web or mail order purchase, you may return it within 60 days of purchase for a refund, less shipping and handling charges. At BioPods.com we are only able to process returns of merchandise purchased at BioPods.com.

Call our Order Desk at the number below to receive a Return Authorization Number. Write it on the outside of your package to flag it for quick refund.

Toll free:1-866-802-2276
9:00 a.m. to 5:00 p.m. EST

To ensure the expedient processing of your return, we require a Return Authorization Number along with (a copy of) your invoice as proof of payment with the products. To ensure that your returned package is covered in case of loss or misdirection by the carrier, we recommend obtaining a tracking number.

Returns must be postmarked within 60 days of purchase. Refunds will be issued upon receipt, less shipping and handling charges (U.S. and Canada).

Purchases From Retailers:

If you would like to exchange or return a retail purchase, please return to the store where you made your initial purchase within 60 days with an original receipt for a full refund of the purchase price.